This page explains what happens to the data you send us through the appointment request form on ismile.bg.
Who processes your data
iSmile – AIPPMPDM EOOD (iSmile Dental Clinic), Sofia. Contact us: [email protected], tel. 0883 353 649.
What data we collect
Only what you enter in the form: your name, phone number, email address (optional), a convenient date, your preferred doctor, the reason for your visit and your message. Please do not describe health problems in detail in the form – we will discuss them in person at the clinic.
What we use your data for
To contact you and arrange an appointment. We do not use your data for advertising and we do not share it with third parties, except with the services without which the form cannot work:
- Cloudflare – website hosting and protection against automated requests (Turnstile);
- Resend – sending your request to the clinic's email address.
Legal basis
We process your data because you have asked for an appointment – to carry out your request before treatment starts (Article 6(1)(b) of Regulation (EU) 2016/679). That is why the form has no separate consent box.
How long we keep your data
Your request is kept in the clinic's mailbox until we arrange your appointment, and for no longer than 12 months after that. If you become our patient, your data is processed in accordance with the rules that apply to medical records.
Your rights
You can request access to your data, its rectification, erasure or restriction of processing by writing to [email protected]. You have the right to lodge a complaint with the Commission for Personal Data Protection (CPDP, www.cpdp.bg).
Cookies
The website uses cookies for statistics (Google Analytics) and for measuring our adverts on Facebook and Instagram (Meta Pixel).
Google Analytics. We use Google Analytics to understand how many people visit the website and which pages they read – without knowing who you are. Google Analytics stores the cookies _ga and _ga_QG53M0Q944 (kept for up to 2 years). The data is processed by Google Ireland Limited. You can delete or block these cookies in your browser settings, or switch off Google Analytics with Google's browser add-on.
Meta Pixel. We use the Meta (Facebook) pixel to measure the results of our adverts on Facebook and Instagram and to show them to people who have visited the website. The pixel stores the cookie _fbp (kept for up to 3 months) and tells Meta Platforms Ireland Limited which page you opened. You can block the cookie in your browser settings and manage the adverts you see in Facebook's ad preferences.
The Google Maps map is loaded from Google when you scroll down to it on the page.
The videos on the website are hosted on YouTube. Until you play one, only a still picture from it is shown; the video itself is loaded from YouTube (in its privacy-enhanced mode) only when you press play, and YouTube may then store its own cookies.